RETURNS, REFUND and CANCELLATIONS
Refunds (Online Courses)
We do not give refunds for the online courses we offer.
All refunds are discretionary as determined by Etiq Technologies LLP (www.openlabpro.com). If you have any questions, contact us at info (at) openlabpro.com.
Late or missing refunds ( Hardware products)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info (at) openlabpro.com.
Returns ( Hardware products)
We offer exchange/refund for the product if there is any manufacturing defect for the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info (at) openlabpro.com and send your item to: Etiq Technologies, Kohinoor, #54/2569B, Temple Road, Kadavanthra, Kochi, KL, 682020, India.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Etiq Technologies, Kohinoor, #54/2569B, Temple Road, Kadavanthra, Kochi, KL, 682020, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over Rs. 250, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.